In summary, I have worked for the past ~17 years in the BPO Industry. I started as a Sales Representative and took calls for a little over a year. I was a Sales Team Manager for almost 4 years with 10-20 agents handing a US Telecommunications account. Within those years as a Sales Team Manager, I was given the opportunity to be an Operations Manager trainee for 1 1/2 years. For the last 11 1/2 years, I was part of a captive Financial company. I started as a Team Manager (Cards Acquisitions and Referral Program) before I moved to a Support role doing different functions such as Resource Management, Reports and Analytics, Capacity Management, Business Continuity, Project Management and Employee Engagement. Also, I was part of the Leadership Team supporting different lines of businesses - Collections, Fraud Operations and Contact Centre.
