17 years of delivering utmost customer service in different online businesses, I prioritize and place importance and confidence on administrative tasks and customer support. I’ve always been passionate about resolving customer issues and creating standard procedures for start up e-Commerce businesses. I love conversing with different kinds of people and exhibit confidence in sharing my thoughts and ideas.
Majority of my projects are from e-Commerce sites plus Clients who are financial advisers and Realtors.
Highlighted are my skills learned over the years that contributed and provided satisfactory performance to my Clients:
- Product research. Figure out if the product can be a potential sale and has marketing opportunity for the online business.
- Experienced in different tools/CRMs - Gorgias, Zendesk, Freshdesk, Oracle
- Order Processing and Fulfillment thru Shopify, Dropified, Aliexpress, Simple Global and Ebay
- Product Page Creation on Shopify
- Seller/Supplier sourcing thru Aliexpress and Ebay
- Tools and Apps literate - Gmail, Chrome, Google Drive etc. Google Sheets and Docs, JIRA, Trello, ASANA
- Strong English Communication Skills - both written and verbal.
- Customer Service and Managerial
Skills - can handle escalations, supplier inquiries and customer retention strategies
- Adaptability and ability to work under pressure.
- Organizational Skills - Time Management, Multitasking
- Administrative Support
