I am an experienced IT Service Analyst and a Network Operations Engineer with over several years of extensive experience in the field, especially in the Data Analysis. My career has afforded me extensive opportunities to hone my skills within the call center industry and in IT (software/hardware). I have also been part of technical operations, providing support on hardware issues and troubleshooting network ----------- addition, I've developed skills on team leadership that I believe would allow me contribute greatly towards an organizations success as well as a successful career for myself.