Detail-oriented professional with over two years of experience handling provider and member inquiries through calls and emails in a fast-paced healthcare environment. Knowledgeable in HIPAA compliance and the proper handling of PHI and PII, with a strong commitment to data privacy, accuracy, and confidentiality. Recognized for clear communication, problem-solving, and delivering high-quality customer support. Also an experienced teacher with a solid background in lesson planning, classroom management, and adapting communication styles to support diverse learners—bringing patience, organization, and strong interpersonal skills to every role.
