Results-driven Operations and AI Automation professional with 8+ years of experience in operations leadership, project coordination, process improvement, KPI management, reporting, team leadership, and business process optimization. Experienced in managing day-to-day operations, coordinating teams and stakeholders, identifying operational issues, implementing process improvements, and driving projects from planning through completion.
Hands-on experience using AI and automation tools including n8n, Zapier, -----------, GoHighLevel, OpenAI, and Claude to automate
customer support, CRM updates, lead management, email workflows, and business processes. Strong background in operational reporting,
SOP compliance, root cause analysis, workforce planning, inventory coordination, and continuous improvement.
Combines strong operational judgment with AI automation capabilities to reduce manual work, improve efficiency, organize workflows, and
support business growth.
CORE COMPETENCIES
Operations Management | Project Management | Executive Support | Project Coordination | Process Improvement | Business Process
Automation | AI Automation | AI Agents | Workflow Automation | KPI Tracking and Reporting | Operational Reporting | SOP Development and
Documentation | Root Cause Analysis | Stakeholder Communication | Customer Support Operations | CRM Automation | Lead Generation
Automation | Email Workflow Automation | Team Leadership | Workforce Planning | Inventory Coordination | Vendor and Procurement
Coordination | Google Workspace | n8n | Zapier | ----------- | GoHighLevel | OpenAI | Claude | API Integration | Webhooks | Prompt
Engineering
