As an IT Support L2 Junior Cloud System Administrator, I have hands-on experience managing hybrid enterprise environments, including Microsoft Entra ID (Azure AD), Active Directory, Microsoft 365, Exchange Online, Hyper-V, SCCM, MFA solutions (Microsoft Authenticator, WatchGuard AuthPoint), and Azure Portal administration. I specialize in resolving complex Tier 2 escalations, managing user lifecycle and access controls, deploying and maintaining enterprise software, and supporting server and network infrastructure. My combined background in IT support and cloud administration equips me to ensure secure, efficient, and scalable IT operations
