?Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.
?Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements: documents these interviews.
?Sets up interviews between candidates and hiring managers.
?Involved in recruiting passive candidates, through phone calls, emails and general relationship-building.
?Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions
?Managing and developing team’s across voice and chat verticals consisting of 15-20 agents through one-to-one documented sessions
?Real time coaching provided based on individual performance: APS, NPS, AHT, QA & Other metrics
?Development of SME’s through weekly coaching and real time feedback
?Recognized as top Team Lead for hitting top in metrics and best attendance for Q3 & Q4 (2018)
?Worked closely with WF to manage schedule real time and adhere to all SLA’s.
?Pioneered Chat & Tier 2 program for 3 different LOB’s (Voice)
?Took on OM responsibility by managing TL’s schedule, production TL’s POC and client reporting and deliverables.
