Experienced individual with knowledge of general procedures and support required to effectively help customers and the company. A fast learner, well-rounded, and a professional team player who effectively maintains working relationships with co-workers, supervisors, and clients.
Experience:
Fashion Chingu - Virtual Assistant
1. Product listing - Create detailed and optimized product listings. Includes keyword research, engaging product titles, and detailed descriptions. Ensures compliance with platform-specific guidelines to maximize visibility and
conversions.
2. Product Research - Conduct in-depth market analysis to identify trending products, potential niches, and customer demand.
MXKClothing - Shopee Online Shop (T-Shirt Printing)
1. Product listing - Create detailed and optimized product listings. Includes keyword research, engaging product titles, and detailed descriptions. Ensures compliance with platform-specific guidelines to maximize visibility and
conversions.
2. Photo Editing - Enhance and customize t-shirt designs with professional editing services. Adjust colors, refine details, remove backgrounds, and add creative elements to ensure eye-catching, high-quality designs that stand out
3. Order tracking - tracking order status with real-time updates, delivery estimates, and detailed shipping information.
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Keywords Studios, Pasig City
Player Support Representative/ Admin Staff<8efe80624d780eba0c6493ec45140364>;Email and Chat Support Representative
1. Email Support - Support the players by furnishing precise details regarding glitches and offering appropriate compensation.
2. Administrative -Incorporating Zendesk macros/templates into our operational procedures, expanding the content within the Zendesk General
FAQ, establishing a comprehensive knowledge base, and generating reports for presentation to both team leaders and clients.
3. Trains new hire agents so they familiarize the account?s tools and the policies of the account.
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Social Media Manager
1. Strategy & Planning: Develop content and platform strategies to align with business goals.
2. Content Creation: Create and curate engaging posts, images, videos, and copy.
3. Community Engagement: Interact with followers, build relationships, and manage brand reputation.
4. Analytics: Monitor performance metrics and adjust strategies based on data insights.
5. Paid Ads: Run and optimize paid campaigns on social platforms.
6. Trend Monitoring: Stay updated on industry trends and competitor activities.
7. Collaboration: Work with other teams (marketing, design, customer service) to ensure cohesive messaging.
8. Crisis Management: Address any social media issues or negative comments promptly.
9. Social Listening: Monitor brand mentions and gather insights from conversations.
10. Innovation: Experiment with new content formats and platforms for greater engagement.
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Magellan Solutions<8efe80624d780eba0c6493ec45140364>;Email/Chat Support Representative
1. Chat and Email Support - Offer technical assistance and ensure they are kept informed about any developments related to their inquiries or issues
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Taskus
Customer Service Representative
1. Address customer concerns via calls and make sure they are regularly updated on any developments related to their inquiries or issues.
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Convergys
Technical Support Representative
1. Provides technical support to customers over the phone by identifying and resolving their network issues.
