With over a decade of experience in customer service and more than five years working in Business Process Outsourcing (BPO), I am an experienced and highly skilled professional dedicated to providing exceptional service to both domestic and international clients. I have had the privilege of working with top-tier brands such as Airbnb, Shopify, and Air New Zealand, where I have honed my expertise in addressing a wide range of customer needs while maintaining professionalism, consistency, and efficiency.I am known for my excellent communication and interpersonal skills, and I am passionate about building strong, lasting relationships with clients, merchants, and tea-----------mbers. My ability to engage and interact effectively, combined with a proactive and positive attitude, enables me to excel in both client-facing and internal team-oriented environments.Key strengths include:Exceptional Communication & Interaction: Demonstrated ability to provide clear, concise, and friendly communication while handling inquiries and issues from diverse customers.Conflict Resolution & Problem Solving: Adept at managing complex customer complaints and diffusing tense situations, turning irate customers into satisfied, loyal ones.Strong Work Ethic & Flexibility: Committed to delivering results, with a proven track record of consistently working 60+ hours per week when required, ensuring the highest levels of customer satisfaction.Client and Merchant Support: Passionate about creating positive experiences and offering solutions that benefit both customers and businesses, maintaining a balance between empathy and professionalism.If you're looking for a dedicated and resourceful professional who thrives in fast-paced environments, is deeply committed to customer success, and has a genuine passion for interaction and collaboration, I would love to connect and discuss how I can contribute to your team’s growth.
Resume:
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