I do have an experience in BPO industry for 8 months. Provided exceptional customer service to T-Mobile customers, addressing concerns and resolving issues. Consistently met or exceeded customer satisfaction and quality metrics.
I worked as a Virtual Customer Service Representative in an ECommerce company in LEGENDARY USA, for a year. My responsibilities include assisting customer’s queries and order concerns thru live chat, calls and emails. We used Ring Central monitoring for our calls and chat support for our live chats.
I was employed at Veganic USA as a Customer Service Representative for a year. We utilized Shopify for e-commerce, Skype for communication, Gmail for email correspondence, Fresh desk for customer support, and successfully managed refund and chargeback processes.
My previous jobs were technically focused on providing quality service as a Customer Service Representative for 1 year.
I was honed to adapt abrupt challenges amid pressure. I assure you that I can learn things fast.
Attached herewith my credential as your reference. Thank you taking time in reviewing my proposal.
