As a passionate and experienced property manager with over 5 years in the short-term rental industry, I am dedicated to providing exceptional service and ensuring memorable stays for all guests. My passion for hospitality drives me to manage every aspect of the booking process with care, from collecting funds and answering inquiries about amenities, to assisting with check-ins and check-outs.I excel at resolving urgent issues, processing cancellations and refunds when necessary, and making reservation modifications to accommodate guests’ needs. I work closely with cleaners and a local support team to ensure the property is always in pristine condition, and I swiftly address any concerns during guests' stays. I also handle listing updates, verify rental agreements, dispute bad reviews, and file claims on Airbnb/VRBO platforms.With a keen attention to detail and a commitment to creating a welcoming experience, I am dedicated to making each guest’s stay as smooth and enjoyable as possible.
