IT, Information Security, and QA-minded professional with experience in system testing, workflow validation, risk assessment, and process documentation. I started my technology journey through web development and database projects during college and have since built experience across customer support, IT support, and Information Security.
My work involves reviewing systems, identifying gaps, validating controls, investigating issues, and documenting findings. I regularly work with business applications, CRM platforms, and operational workflows, making me comfortable testing websites, forms, user journeys, integrations, and backend processes.
I have experience with Salesforce, Zendesk, ServiceNow, Google Workspace, and other business systems. I enjoy breaking down complex workflows, reproducing issues, and providing clear recommendations for improvement.
Currently seeking part-time opportunities in QA Testing, Website Testing, AI Project Support, Operations Support, CRM Administration, and Technical Support where I can apply my analytical mindset and attention to detail to help teams launch reliable and efficient solutions.
