If your calendar is chaos, your inbox is a graveyard of unanswered emails, and you're not entirely sure where last month's budget went, that's exactly the kind of situation I was built for.
I'm Rhizael, an Executive Assistant and Operations professional with 5+ years of experience supporting busy leaders across insurance, venture capital, nonprofit, and BPO environments. I don't just keep things running, I build the systems that make sure they never fall apart in the first place.
In my current role, I manage a full executive portfolio across three different industries at once. That means owning a complex multi-entity calendar, triaging and drafting emails, preparing briefs before every major meeting, reconciling books in QuickBooks Online, and delivering weekly and monthly financial reports that actually tell a story, not just a list of numbers. I've cut missed deadlines and response delays by over 70% by designing centralized tracking systems for contracts, claims, and policy renewals. My executive doesn't chase things down.
Before moving into full-time EA work, I spent two years as a Guest Experience Specialist for Sonder, a global hospitality company, handling high-stakes escalations across Airbnb, Expedia, and ----------- — emergency relocations, billing disputes, refund negotiations, and situations that required both quick thinking and a calm head. And before that, I worked with JP Morgan Chase processing 50–80 fraud claims a day, then got promoted within six months to Communications Trainer where I onboarded and coached 15–20 agents per month on how to communicate clearly and professionally in high-pressure banking environments.
What that background gives you is an EA who doesn't rattle easily, communicates well under pressure, documents everything properly, and genuinely understands operations, not just scheduling.
I work independently, communicate proactively, and treat your business like it's my own. If you need someone who's organized, discreet, and one step ahead, let's talk.
Tools: QuickBooks Online · Microsoft Office Suite · Google Workspace · Salesforce · Zendesk · Zoho · Slack · Microsoft Teams · Canva · RingCentral
