If you’re looking for a person who has an eye for detail-oriented work, is a good researcher, is adaptable to changes has the ability to multitask, and has the ability to give you suggestions for a partner relationship work experience.
Then I am perfectly fit and suited for that title.
With a strong background in various roles, I have developed invaluable expertise and a passion for delivering exceptional service. Throughout my career, I have honed the skills necessary to excel in diverse tasks and handle various responsibilities with efficiency and professionalism.
Online Support Specialist:
- Proficient in providing top-notch customer assistance across multiple channels.
- Efficiently handling E-Commerce support tickets and responding to chats for E-Commerce platforms.
- Utilizing Google Office Tools (Docs, Spreadsheets, Presentation) to streamline processes and collaborate effectively.
Ticket Management:
- Adept at using Zendesk and Freshdesk to manage tickets efficiently and maintain a positive customer experience.
Dropshipping Fulfillment Orders:
- Specialized knowledge of Dropshipping Fulfillment Orders.- Capable of navigating through order intricacies to ensure timely and accurate delivery to customers.
Shopify Platforms:
- Comfortable with Shopify platforms, efficiently locating orders and managing inventory.
Social Media Moderation and Content Posting:
- Skilled in managing Facebook and Instagram platforms with tact and professionalism.
- Experienced in scheduled content posting with Canva design skills for captivating posts.
-Experienced in editing pictures and videos with at least a presentable outcome
Product Listing:
- Keen eye for detail in accurately describing and categorizing products for maximum visibility and sales potential.
Dropshipping Customer Support Skills
-Proficiency in e-commerce platforms (Shopify, WooCommerce, Wix, etc.)
-Managing and responding to customer inquiries via email, chat, and social media
-Processing orders, tracking shipments, and updating customers in real time
-Coordinating with suppliers and logistics partners to resolve fulfillment issues
-Handling refunds, exchanges, and product returns efficiently
-Managing disputes and chargebacks with professionalism
-Troubleshooting delivery delays, product quality concerns, and missing items
-Maintaining accurate records of customer interactions and order histories
-Ensuring timely resolution of complaints while maintaining customer satisfaction
-Managing customer expectations for shipping times, product availability, and order customization
-Providing proactive updates and clear communication to enhance customer experience
Wire service skills (Online flower shop platform- Email/Sales/Finance/Voice-Nonvoice and chat support)
-Proficiency in wire service platforms (FTD, Teleflora, BloomNet, etc.)
-Managing online orders and processing transactions
-Integrating wire service systems with e-commerce platforms
-Troubleshooting order fulfillment issues-Coordinating with florists and delivery partners
-Tracking and updating order statuses in real-time
-Ensuring quality control and timely delivery
-Handling refunds, replacements, and disputes
-Resolving delivery and quality issues efficiently-Maintaining professional communication with vendors and customers
-Managing customer expectations for custom and same-day deliveries
Content Writing and Technical Writing Proficiency (for documentation)
-Ability to write clear, concise, and engaging content
-Strong command of grammar, punctuation, and vocabulary
-Gathering accurate information from credible sources
-Understanding audience needs and industry trends-Writing structured and user-friendly documentation
-Experience with tools like Microsoft Word, and Google Docs
-Ensuring clarity, coherence, and correctness
-Eliminating redundancies and enhancing readability
Adaptable and Committed:
- Thrives on taking up new challenges to expand expertise.
- Commits to excellence and delivers exceptional results.
-Meeting deadlines and maintaining quality standards
I am excited about the opportunity to collaborate and contribute to your success.
Welcomes inquiries and further instructions to achieve great things together.
Looking forward to our partnership.
Sincerely,
----------- ----------- A. -----------
Expertise:
Online support
Wire services (Technical, Order management and logistics, Customer support & email)
Lead Generation
CSR Dropshipping
Product Listing
Dropshipping
Logistics management
Profile management<8efe80624d780eba0c6493ec45140364>Email support<8efe80624d780eba0c6493ec45140364>Email Management
Responding to Emails
Appointment Scheduling
Calendar Management
Customer service (Inbound and outbound)
Virtual Assistant -Administrative task (Microsoft Suite, Google Workspace)
Documentation
Google tools
Zendesk
Freshdesk
Online delivery emails
BPO
Customer service specialist
CJ Dropshipping (Fashion clothing store)
Getheybreath (Food supplements and medicines)
Clothing warehouse (China delivering to the United Kingdom)other Dropshipping business (business name not provided due to confidentiality)Shopify Product Listing
Meta Business Suite
Canva (Loves to edit photos, stories, and videos using Canva, Capcut, Lightroom, and Picarts)
Content Writing
<8efe80624d780eba0c6493ec45140364>Email: -----------
Whatsapp:-----------
Let me hear what you think, and we can negotiate with it.
Hoping to hear from you soon. Thank you!
