Results-driven professional with 14+ years of experience in claims management, customer service, sales operations, and team leadership within fast-paced BPO environments. Experienced in supporting U.S.-based clients remotely, managing workflows independently, and ensuring accurate claims processing and customer resolution. Proven ability to meet performance targets, communicate effectively across teams, and maintain high-quality standards in remote and virtual work environments. Recognized for leadership performance, operational efficiency, and customer experience excellence.
