An experienced MSP IT Support Specialist with over a year of experience providing comprehensive technical assistance within a fast-paced Managed Service Provider (MSP) environment. My expertise includes troubleshooting across multiple platforms, administering cloud services, and deploying security solutions to ensure the stability and security of client systems. My main focus is on delivering efficient outcomes and providing excellent customer service.
I am highly motivated and work well in a team setting. While I value collaboration, I take full ownership of my assigned responsibilities and ensure my tasks are completed reliably and on time. My main goal is to provide great service on every ticket, request, and project, staying efficient and dependable while maintaining a positive, results-driven attitude to ensure client satisfaction
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(Cloud & Directory Administration)
-Windows Server
-Microsoft 365 Administrator
-Azure
(Virtualization & Remote Desktop)
-Virtual Desktop Infrastructure
-Remote Desktop Services
-Parallels
(Operating Systems Supported)
-Windows
-macOS
(Remote Management & Monitoring (RMM) / Asset Management)
-ScreenConnect
-NinjaOne
-Tactical RMM
-OCS Inventory
-TeamViewer
-AnyDesk
(Cybersecurity & Email Defense)
-AppRiver
-Avanan
-ESET / ERA
-Sophos
(Cloud, Licensing & Distribution)
-Pax8
-Ingram Micro
(Data Protection & Storage)
-Comet Backup
-Synology
(Networking & Monitoring)
-pfsense
-Unifi
-The Dude
(Collaboration & Communication)
-3CX
-Slack
-Zimbra
-NextCloud
(Password & Document Management)
-IT Glue
-SharePoint
-Passbolt
-SmartSheets
