8 Years of Hands-On Experience | Former Team Supervisor
I’ve been working in customer service and technical support since 2015, handling live chat, email, outbound calls, and remote troubleshooting for international clients.
I started as a Tech Support Representative and was later promoted to Team Supervisor, where I handled recruitment, coaching, goal-setting, and performance monitoring. I worked closely with sales and support teams to improve results, hit targets, and maintain service quality. I understand both frontline support and leadership because I’ve done both.
From 2020 to 2022, I provided remote technical assistance using Zoom, LogMeIn, and TeamViewer. I managed tickets through Zendesk and Zoho Desk, resolved technical issues efficiently, and explained solutions in a way customers could easily understand.
More recently, I worked as a Chat Support Specialist and Customer Service Representative handling high-volume live chats, ----------- support, email inquiries, and outbound follow-ups. I also processed U.S. Passport, TSA, and ESTA applications, where accuracy and attention to detail were critical.
Here’s what you can expect when working with me:
• Clear and professional communication
• Strong problem-solving skills
• Experience with chat, email, phone, and ticket systems
• Ability to work independently with minimal supervision
• Focus on KPIs, performance, and customer satisfaction
I’m reliable, consistent, and used to fast-paced environments. If you need someone who can handle customers professionally and represent your business well, I’m ready to help.
