I have been a seller support representative for one of the largest E-commerce company. I belonged to a team that pilots' tools for reviewing reimbursement issues on FBA (Fulfillment by Amazon) such as Lost and Damage, FBA fee, Order refunds, Removal order on Amazon. Prior to that, I was working with Amazon but assigned to a department that handles FBA Sellers issue such as Listing issue, FBA measurement, and FBA Shipment issue and as part of Customer Service representative that caters Customer refund concerns. Because of these, I was truly capable to instill and maintain a delivery of high standard service, which helps me identify my own needs of improvement.
I am knowledgeable in navigating seller central account and creating/drafting business email to cater to seller/clients.
As stated on the summary of my skills, I am pretty much flexible with the tasks that I will be designated to do. You can depend on me that I will never abandon a task and you won't have a hard time contacting me. You'll find that this is why I am efficient; I'll always be there at your beck and call.
In any case you would require me to learn a specific program for this job, I am confident that you wouldn't spend a long time training me. In fact, I might as well learn it myself, given the exposure I have with e-commerce. I can assure you that I can easily adapt to any sort of training or program that the job requires me to. I'm a person that requires minimum supervision once I've learned the ropes.
