With over 10 years of experience in customer service, client communication, and team leadership, I have developed strong interpersonal and problem-solving skills while maintaining professionalism in fast-paced environments. I am highly experienced in handling client concerns, building positive relationships, and supporting team operations efficiently.
Recently, I completed training in Revenue Cycle Management (RCM), where I gained hands-on knowledge in insurance verification, eligibility and benefits verification, claims processing, EOB interpretation, and calculating patient financial responsibility. I was also trained in claim preparation and submission, denial assistance, and payer follow-ups to support timely reimbursements. In addition, I received training in using the Jane App, including patient scheduling and billing-related workflows, which strengthened my ability to navigate healthcare systems and administrative processes.
My Trauma-Informed Care training further enhanced my communication skills by teaching me to interact with empathy, sensitivity, and professionalism, especially in healthcare-related settings. I am committed to delivering excellent service, supporting patients and clients effectively, and contributing positively to team success.
