Insurance Operations and Underwriting Support Professional with over 4 years of experience in U.S. insurance processing and operations. Strong background in commercial auto insurance with 3 years of hands-on experience in policy administration, including endorsements, renewals, cancellations, reinstatements, bindings, quoting, policy issuance, and loss run requests. Progressed from processor to Operations Leader overseeing a team of 100+ FTEs, driving quality, SLA compliance, and continuous process improvement. Recognized for strong coordination with underwriters, brokers, and carriers in high-volume, multi-line environments.
