Customer Experience Virtual Assistant | E-commerce Support Specialist
I help e-commerce businesses deliver fast, reliable, and customer-first support — so store owners can focus on growing their business while I handle the day-to-day.
With over 2 years in customer service, including handling 120+ live chats and 40-50 calls daily for one of the Philippines' top e-commerce platforms, I know how to manage high-volume support without sacrificing quality. I've resolved order issues, billing disputes, and account concerns while keeping customers calm, confident, and coming back.
What I bring to your store:
- Order tracking, shipment updates, and returns/refunds handling
- Customer inquiry resolution across chat, email, and phone
- Calm, professional problem-solving — even during high-volume or high-tension -----------nts
- Careful attention to detail and accurate documentation, so nothing falls through the cracks
I also run my own Shopify store, so I understand store operations from the owner's side too — not just the support side. I'm currently expanding into e-commerce automation (using tools like n8n) to help streamline repetitive tasks like order reporting and customer follow-ups, so I can offer more than just support — I can help make your operations more efficient.
If you're looking for someone who takes ownership, communicates clearly, and genuinely cares about your customers' experience, let's talk.
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