Manages and oversees the activities of a team, ensuring that each individual perform at par with the standards set by the company and the client. Monitors the performance of each tea-----------mber against specified account / progra-----------trics and provides the necessary support and assistance in order for metrics to be improved on, attained, or exceeded. Regularly performs tasks related to team management (i.e. coaching and mentoring, performance feedback-giving), as well as data reporting on the team’s performance.
Motivates agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company.
