Results-driven professional with nearly 5 years of experience in the BPO industry, specializing in customer service, team leadership, and operations management. Progressed from Customer Service Representative to Subject Matter Expert and Team Lead, handling performance coaching, KPI management, and daily operations. Also served as an Acting Operations Manager for a financial account, managing client reporting, business reviews, and operational support. Additionally, worked remotely as an Executive Assistant for an Australian client and as an Appointment Setter focused on lead generation and client conversion.
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