I am your Versatile Professional: With nearly seven years of experience at Convergys-Concentrix PH, I delivered exceptional service to a diverse clientele across the United States and Canada, including work with INTUIT. My role involved managing payroll, taxes, and forms for Accountants, Bookkeepers, and Employers, ensuring precise year-to-date totals for the QuickBooks/QuickBooks Core and Intuit Online Payroll System.
I provided prompt customer support with a professional, friendly, and patient demeanor, and generated comprehensive customer insight reports, handling substantial volumes of sensitive data with meticulous care. I also acted as a peer mentor, training new hires on company-specific policies, procedures, and compliance guidelines. In addition, I identified, diagnosed, and resolved technical issues, escalating matters to management when necessary, and achieved a 5-star customer satisfaction rating, demonstrating strong communication skills across voice, chat, and email channels.
More recently, in a contractual role at Altamira and Synerga - Manufacturing from November 2023 to June 2024, as E-commerce Manager. I managed inquiries from customers across Europe, providing timely and accurate responses. I created orders and processed shipments online, maintaining high standards of accuracy and efficiency, and managed online stores, including web design and maintenance, ensuring a user-friendly and visually appealing interface.
My responsibilities also included providing language translations using online resources to facilitate clear communication with customers and collaborating with different departments to streamline processes and enhance overall operational efficiency.
My key skills include Customer Support, Technical Support, Payroll and Tax Specialization, Data Management, Peer Mentoring, Web Design and Maintenance, Online Order Processing, Language Translation, and Cross-Departmental Collaboration.
