Senior Specialist | Operational Excellence | Insurance Operations | Claims Specialist | Service Delivery & Process Improvement

Senior Specialist in Operational Excellence with expertise in insurance operations, claims support, and workflow optimization. Skilled in streamlining service delivery and enhancing customer experience through accurate documentation, process management, and remote team collaboration. Proficient in Salesforce, Microsoft Dynamics 365, Google Workspace, Microsoft Office, -----------, Citrix Workspace, Insurance Billing & Claims Systems, and Remote Desktop Environments.