Acting as the first point of contact for all IT & technical queries.
Responsible for diagnosing & resolving hardware, software, network & end users problems.
Maintain daily performance of computer systems.
Respond to email messages for customer seeking help.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Knowledgeable in CISCO LAN Switches and routers configuration
Working within a TCP/IP network environment, including DHCP, DNS and ethernet.
Investigate specialist and complex IT support issues.
Communicating with third party technical specialists.
Configuring and managing backup & restore procedures.
Maintaining a wide range of computer hardware and software programs.
Provide secondary support for LAN administration.
Involved in the rollout of software updates and patches.
Strong verbal and personal communication skills
Fast learner with positive attitude
Adept in Microsoft Office and Internet Applications
Good interpersonal skills
Able to work in a challenging/dynamic environment
Can work in shifting schedules
Provide secondary support for LAN administration.
Willing to render extended hours
Good in escalation handling
Good project management skills
Knowledgeable in MPLS and DIA
Basic knowledge in Fiber technology
Conduct daily meetings together with other stakeholders
Good technical skills
Team management
Project management methodologies
Conflict management
Familiarity with Support Ticket
Knowledge-based Systems
Remote Software
Phone Etiquette
Internet Connectivity
IT Administration Software
Decision Making
Call Center Support
Communicating with third party technical specialists.
Configuring and managing backup & restore procedures.
Maintaining a wide range of computer hardware and software programmers.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
In-depth knowledge of Microsoft Windows client operating systems, XP,& Microsoft Office up to Office 2013 & 2019
Responsible for providing technical assistance and support related to computer systems, hardware, or software.
Responds to queries, runs diagnostic programs, isolate problem, and determines and implement solutions.
Adept in Microsoft Office and Internet Applications
Involved in setting up more than 1000 devices for accounts
Involved in site disposal
