I am a Contract Administration and Sales Operations Support professional with strong experience in SAP-based equipment management, contract lifecycle support, and order-to-invoice processes. I currently support the France, Belgium, Netherlands & Luxembourg region for CMD, BEA, and LPD equipment, working closely with sales, finance, and field service teams to ensure smooth and accurate business operations.
My responsibilities include SAP equipment creation and updates, quote renewals, customer quotations, PO booking, contract creation, and preventive maintenance (PM) setup and modifications. I also handle invoice creation for completed services and ensure proper submission through e-invoicing portals. In addition, I collaborate with Accounting and Finance (AR team) to resolve billing disputes and ensure accurate reconciliation.
I also support Field Service Engineers (FSE) by coordinating schedules and managing inquiries related to planned maintenance activities.
By hiring me, you can expect a reliable operations support professional who helps improve efficiency, accuracy, and turnaround time in their business processes.
Overall, I aim to help businesses run smoother operations, minimize process bottlenecks, and ensure that critical administrative tasks are completed accurately and on time.
CORE SKILLS
Quote Creation | Contract Creation | Invoicing | Scheduling | Customer Support |Customer Service | Email Support | Chat Support | Back Office Support | Ticket Handling
TOOLS & SYSTEMS
SAP | Cloud4Service | Zendesk | Freshdesk | Salesforce | Helpdesk Systems | Google Workspace | MS Office
