Results-driven Finance and Operations professional with over 7 years of experience in customer support, credit and collections, operations management, and team leadership. Throughout my career, I have worked with multinational companies and fast-paced environments, helping businesses improve operational efficiency, maintain high-quality service, and achieve performance goals.
Most recently, I served as a Support Supervisor, leading a team of 24 specialists while maintaining a 95% quality assurance score. My responsibilities included KPI management, performance coaching, handling complex escalations, quality assurance, incident reporting, and implementing process improvements. Prior to that, I progressed from Support Specialist to Team Leader and Supervisor, giving me hands-on experience in every stage of customer operations.
My background also includes B2B credit management, collections, billing, dispute resolution, financial risk mitigation, employee training, and customer service. I am comfortable working with CRM platforms, Microsoft Office 365, Google Workspace, and adapting quickly to new tools and systems.
Here's what I can help your business with:
-Customer Support (Email, Chat & Phone)
-Team Leadership & Performance Coaching
-Operations Management
-Quality Assurance
-Process Improvement
-KPI Tracking & Reporting
-Escalation Management
-Credit & Collections
-Billing & Dispute Resolution
-Administrative & Virtual Assistant Tasks
-Data Entry and Documentation
-Microsoft Excel, Word, PowerPoint, and Google Workspace
I take pride in being dependable, detail-oriented, and proactive. Whether working independently or leading a team, my goal is always to improve efficiency, deliver exceptional customer experiences, and contribute to business growth.
I am currently seeking long-term opportunities where I can bring my leadership, operations, and finance expertise to help businesses succeed. I am available to start immediately and committed to delivering high-quality work every day.
