Are you looking for a reliable Operations and Customer Support Specialist who can handle fast-paced environments with accuracy, structure, and professionalism?
HIPAA Certified (Optum / UnitedHealth Group) – trained in handling Protected Health Information (PHI) with strict compliance and data security standards.
I specialize in customer support, healthcare assistance, and logistics coordination, ensuring smooth operations, accurate communication, and timely issue resolution.
With 4+ years of experience in customer service, healthcare support, and logistics operations, I handle high-volume and time-sensitive tasks with efficiency and accountability.
PORTFOLIO / WORK SAMPLES: -----------
HOW I CAN SUPPORT YOUR BUSINESS:
CUSTOMER SUPPORT & COMMUNICATION
- Phone, email, and chat support
- Issue resolution and escalation handling
- Case documentation and customer records management
LOGISTICS & DISPATCH SUPPORT
- Track and trace shipment monitoring
- Carrier and driver coordination
- Load status updates and real-time escalation handling
HEALTHCARE SUPPORT
- Eligibility, benefits, and claims assistance
- Prior authorization follow-ups
- Pharmacy and DME-related inquiries
- Billing and coverage explanations
OPERATIONS & ADMIN SUPPORT
- Data entry and documentation
- Calendar and email management
- Workflow coordination and task support
CRM & SUPPORT: Salesforce | Talkdesk | Genesys | Zendesk | Freshdesk | Ivinex
HEALTHCARE SYSTEMS: NextGen | EviCore | Provider Portals
LOGISTICS TOOLS: MacroPoint | Project44 | TextLocate | Samsara | DAT
COMMUNICATION: Slack | MS Teams | Zoom | RingCentral
PRODUCTIVITY: Google Workspace | Microsoft Office
I value accuracy, reliability, and clear communication in every task I handle. My goal is to help your team reduce friction in operations and improve overall customer experience.
If you’re looking for someone dependable, detail-oriented, and experienced in both healthcare and logistics support, I’d be glad to connect.
Verified
