Hi! I'm Marie, a Customer Success and Virtual Assistant professional with over 10 years of experience in customer service, sales, leadership, and administrative support. I've worked with both B2B and B2C clients across the technology, telecommunications, education, staffing, and mortgage industries.
Throughout my career, I've progressed from frontline customer support into leadership, coaching, client success, and virtual assistance. I enjoy building strong client relationships, solving problems, streamlining processes, and helping businesses deliver an exceptional customer experience.
I'm fluent in English, highly organized, tech-savvy, and comfortable working independently in fast-paced remote environments. I take pride in being proactive, dependable, and someone my clients can rely on.
WHAT I CAN HELP YOU WITH
-Customer Support (Phone, Email & Chat)
- Customer Success & Account Management
- Administrative & Executive Assistance
- CRM Management & Data Entry
- Lead Follow-up & Appointment Setting
- Sales Support & Client Relationship Management
- Document Processing & Application Management
- Calendar & Email Management
- Process Improvement & Team Coordination
PROFESSIONAL EXPERIENCE
Customer Success & Administrative Assistant – Managed client accounts, processed quotes and documentation, coordinated orders, and provided exceptional customer support.
Loan Officer Assistant (VA) – Processed mortgage applications, followed up with borrowers, maintained CRM records, and ensured accurate documentation.
Client Success Manager – Managed B2B client relationships, supported account growth, scheduled appointments, and delivered strategic customer support.
Team Leader / Sales Coach – Led, coached, and developed customer service and sales teams while improving performance through data analysis and quality management.
Customer Service & Technical Support Representative – Delivered technical support, resolved customer issues, and identified sales opportunities.
I'm always eager to learn new tools and processes, and I'm committed to helping businesses grow while providing outstanding customer service.
<8efe80624d780eba0c6493ec45140364>Email: -----------
I'd love the opportunity to work with you!
Verified
