I've been with the Call Center industry for almost 3 years now. My first account was a satellite dish account that handles general inquiries up to level 1 technical support. This have given me some basic knowledge about troubleshooting and stuff. This experience gave me a headstart in one of the hardest Telco accountst. I was able to sharpen my knowledge in technical stuff as well as billing, sales, and retention which broaden my knowledge. Currently working as a back-end support for a US Health Insurance company that handles prior authorization via fax and email.
I have technical knowledge about mobile phones and computers as they are my forte.
