I’m a Operations Support & Influencer Marketing Specialist with 5+ years of remote experience supporting US and European clients across customer support, influencer outreach, and backend operations.
I manage high-volume workflows and optimize systems to improve efficiency, response time, and overall client experience.
Key Results:
- Handled 80–120+ tickets daily across Gorgias, Zendesk, Intercom, and
email while maintaining 95%+ CSAT
- Reduced ticket backlog by 30% and Reduced scheduling conflicts by 60%
- Proficient in CRM and project management tools (Shopify, Gorgias, Zendesk, Jira, HubSpot, and Notion)
- Scaled influencer outreach campaigns to 1,000–3,600+ creators per campaign
- Generated 600+ sample requests, achieving up to 45.1% conversion rates
- Sent 1,400+ automated messages within 24 hours using tools like EUKA, TOPYAPPERS, GRIN, and
CREATOR.CO.
- Managed influencer campaigns across Instagram and TikTok
What I Do:
Customer support
(email, chat, social media)
Influencer outreach & campaign coordination (EUKA)
CRM and ticket management (Zendesk, Gorgias, Intercom, JIRA)
E-commerce support (Shopify orders, refunds, disputes)
Workflow optimization and backend operations
Appointment scheduling and onboarding coordination
Multilingual EU client support using DeepL
I’m highly detail-oriented, organized, and proactive, with the ability to work independently while managing high-volume operations. I focus on building systems that improve efficiency, streamline workflows, and support scalable growth.
I’m currently seeking a long-term remote role where I can contribute to both operations and campaign performance.
