With over a decade of experience as a Customer support executive and 5+ years of experience acting as a VA, all your back office/Secretarial needs will be taken care of with ease.
Deadlines are met with an A+ service and 100% quality is what you always get.
I specialize in customer support, which can be provided over the phone, via email, or via chat. As a well-equipped and experienced individual, I can say with confidence that I am up to the task. Ability to work independently with little or no supervision. Putting my 100% focus and dedication into the success of the business.
Service I can offer:
- Maintaining your inbox to ZERO
- Response time within 12-24 hours
- Can do live chat
- Manage your social media account (comments, inboxes, like invites)
- Order fulfillment using Shopify
- Order fulfillment using Amazon
- Order fulfillment using Oberlo
- Order fulfillment using Ali Express
- Posting Reviews
- Challenging negative reviews
- Adding items on the Shopify store
- Deleting out-of-stock items on the Shopify store
- Processing refunds
- Challenging Chargebacks
- ?Answering disputes Stripe
- Answering disputes PayPal
- Can do outreach
I have extensive experience using tools like:
Zendesk
Gorgias
Freshdesk
Google Suites/Workplace
Shopify/Shopify plus
Gmail
Social Media Platforms (Facebook, Instagram, Tiktok)
Google docs and sheets
MS word, MS office, Excel
PDF files
A bit of Macros
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DelightChat
Airtable
Slack<8efe80624d780eba0c6493ec45140364>Telegram
Whatsapp
Oberlo
AliExpress
Alibaba
X-lite
Salesdialers
Five9
Salesforce
Mojo Dialer
Ring Central
