I am a Bachelor of Science in Information Technology (BSIT) graduate with over 3 years of customer service experience, including 1 year and 8 months in the BPO industry and 2 years and 2 months in service crew. As a call center agent, I provide support through phone, email, live chat, and outbound calls.
In my current role, I handle a wide range of customer concerns including orders, refunds, replacements, delivery issues (club and pick-up orders), and membership inquiries. I also assist with Membership Express accounts and process all customer concerns using Oracle BUI, a CRM platform that helps us manage and resolve cases efficiently.
I am now part of the Online Login Solution Team, where I specialize in troubleshooting login issues, performing password resets, resolving access errors, and using co-browsing tools to guide customers through technical steps.
I’m a type of person that can do multi tasking and skilled in following scripts while delivering professional and empathetic service. I adapt quickly, work well under pressure, and consistently aim to provide a smooth and helpful customer experience.
I am now looking to transition into a Virtual Assistant role where I can apply my knowledge, communication skills, and customer service experience in a more flexible, remote work environment. I am eager to learn new tools, support clients efficiently, and grow in a long-term VA position.
