I’m a Customer Success and Technical Support professional with experience supporting SaaS and ecommerce platforms. I help customers with onboarding, troubleshooting, platform setup, integrations, and resolving technical issues while making sure they have a smooth experience.
I have experience working with Shopify, ecommerce workflows, website implementations, and customer-facing technical support. I enjoy investigating issues, finding the root cause, and working with both customers and internal teams to create better solutions.
I also use AI tools such as ChatGPT, Claude, Cursor, and Codex to improve workflows, assist with troubleshooting, and support technical problem-solving.
My goal is to help businesses provide better customer experiences by combining technical knowledge, communication skills, and a strong understanding of customer needs.
