Experienced BPO professional with over 10 years of proven expertise in customer service operations across healthcare and financial services accounts. Highly skilled in handling complex customer inquiries, transaction processing, compliance-driven workflows, and sensitive information while consistently meeting quality, productivity, and regulatory standards. Demonstrated ability to adapt to diverse accounts, support high-volume environments, and deliver accurate, customer-focused solutions. Known for strong communication skills, attention to detail, and a solid understanding of compliance, risk management, and service excellence in regulated industries.
