Dedicated and results-driven Technical Support and E-commerce Specialist with over 7 years of experience providing Tier 1–2 IT support, managing helpdesk operations, and handling marketplace integrations. Skilled in tools like Zendesk, Freshdesk, Gorgias, MS365 Admin, and Mirakl, with proven success in improving workflow efficiency, resolving customer concerns, and ensuring seamless data and product management. Known for adaptability, clear communication, and strong ownership in remote and fast-paced environments.
TECHNICAL SKILLS
Helpdesk Tools: Zendesk, Freshdesk, Gorgias, Salesforce, Asana, Trello, Slack
IT Systems: Active Directory, Microsoft 365 Admin Center, Intune Admin
E-commerce Platforms: Shopify, Mirakl Connect, Faire, Target+, Walmart, Sellercloud
Data Tools: Microsoft Excel, Google Sheets, CRM platforms
Softphones & Communication: Avaya, RingCentral, Webex, Zoom
Operating Systems: Windows, macOS
CORE STRENGTHS
Excellent communication and customer handling skills
Strong analytical and troubleshooting ability
Fast learner and proactive problem solver
Experienced in training, supervision, and quality assurance
Committed to continuous learning and process improvement
