Account Manager | Operations Support | CRM & Vendor Management | Administrative Support

I'm an Account Management and Operations Support professional with 12+ years of experience supporting Australian and US businesses across account management, vendor management, customer service, auction operations, and back-office support.

I help businesses stay organized by managing client and vendor relationships, maintaining CRM systems, coordinating daily operations, preparing documentation, and ensuring tasks are completed accurately and on time.

In my current role, I manage vendor onboarding, coordinate auction listings, maintain Pipedrive CRM records, prepare invoices through Salesforce, and work closely with Business Development, Sales, and Operations teams. Previously, I led a back-office operations team, coaching employees, improving SOPs, and supporting operational efficiency.

Core Expertise
• Account & Vendor Management
• Operations & Administrative Support
• CRM Management (Pipedrive & Salesforce)
• Client & Vendor Communication
• Reporting & Documentation
• Process Improvement
• Team Leadership

Tools: Pipedrive, Salesforce, Zendesk, ServiceNow, Oracle, Google Workspace, Microsoft Office, Outlook, Microsoft Teams, Zoom, Kronos, Auction Management Systems, and Canva.

I'm seeking a long-term remote opportunity where I can help businesses improve operations, build strong client relationships, and provide dependable day-to-day support.