I am an IT graduate with 3 years of experience as an Internal IT and Service Desk Analyst. My background includes providing technical support for hardware, software, and networking issues, managing user accounts in Active Directory, and administering Office 365 applications.
I have strong experience in troubleshooting, remote desktop support, and handling service requests in a fast-paced BPO environment. I am skilled at resolving technical issues efficiently while maintaining clear communication with end users.
As a fast learner with attention to detail, I am committed to delivering reliable IT support and ensuring smooth operations for the teams and businesses I work with.
