With over 10 years of experience in healthcare and customer service, I bring a diverse skill set that blends strong clinical expertise with a deep understanding of customer needs. As a Registered Nurse in both the Philippines and the U.S., I have gained hands-on experience across various specialties, including medical ward, paediatric, emergency care, OB-GYN, and surgery. These roles have honed my ability to assess and manage diverse patient cases while collaborating effectively with multidisciplinary teams.
In addition to my clinical background, I have built a strong foundation in customer service, holding roles ranging from Technical Support Representative, Subject Matter Expert (Order Entry and Telco), Intraday Coordinator to Senior Collections Analyst. This experience has sharpened my communication, leadership, and problem-solving skills, all of which I apply in fast-paced healthcare environments.
Most recently, I worked as a Telephone Triage Nurse, providing remote assessments, prescription refills, and care guidance to patients. Currently, as a Utilization Management Nurse, I assess the medical necessity of treatments and procedures, leveraging my knowledge in medical billing and virtual assistance to ensure efficient and high-quality care.
I am eager to apply my clinical, customer service, and problem-solving skills to contribute effectively to your team and further enhance patient care.
Licenses/Certifications:
Registered Nurse PH & US
Medical Biller
Medical Virtual Assistant
HIPAA Certified
Awards:
Top Collections Analyst YTD 2019 and 2021
Consistent Top Employee
Tools:
EPIC
MCG
Insinq
4UM
AlertMD
Availity
Five9
Predictal
Microsoft Office
Adobe Photoshop & Illustrator
Google workspace
