Detail-oriented and highly organized professional with 4 years of experience in the BPO industry, specializing in healthcare support and customer service operations. Demonstrates strong knowledge of US healthcare processes, including insurance verification, claims handling, billing inquiries, and payment resolution within revenue cycle management. Experienced in researching and resolving discrepancies, managing patient account concerns, and utilizing system tools to ensure accurate data entry and efficient processing.
Proven ability to communicate effectively with stakeholders, handle complex billing and insurance-related concerns, and maintain a high level of accuracy in a fast-paced, remote work environment. Adept at multitasking, problem-solving, and working independently during night shifts, with a strong commitment to supporting US-based health practices in delivering efficient billing and administrative operations.
