I have 8 years of experience in the BPO industry, handling international accounts across customer service, technical support, and chat/email support for e-commerce, telecommunications, and medical accounts. I also worked as a DME Administrator where I handled insurance verification, compliance, and diabetic shoe orders.
In addition, I have experience in recruitment as a Technical Sourcer and served as a Subject Matter Expert (SME), supporting agents with process knowledge and quality standards. Currently, I work as a Senior Quality Evaluator at Concentrix, where I audit calls, chats, and emails, ensure compliance and quality, and deliver coaching and feedback to agents and new hires.
Overall, my background combines operations, quality, coaching, and recruitment, with a strong focus on process improvement and customer experience.
