Hi, I’m Joan! I’m a detail-oriented and reliable professional with experience in virtual assistance, property management, and admin support. I enjoy keeping operations organized, making processes smoother, and ensuring clients and guests feel taken care of.
I’ve had the opportunity to grow through different roles, from running my own business, to managing short-term rentals on platforms like Airbnb and VRBO, to providing admin support for a cleaning company. Each experience has taught me adaptability, problem-solving, and the importance of clear and friendly communication.
Virtual Assistance & Freelance Work Assistance:
- Property Manager – Short-Term Rentals (Oct 2023 – Present)
Manage bookings, guest communications, property listings, and vendor coordination on platforms like Airbnb and VRBO. Experienced in optimizing listings, monitoring pricing, and ensuring smooth guest experiences.
- Admin – Cleaning Business
Provide administrative support including scheduling, invoicing, database management, and client communication. Skilled in streamlining operations and supporting teams remotely.
Other Professional Experience:
- Business Owner (2015 – 2023)
Operated and managed a business for eight years, overseeing customer service, finance, marketing, and daily operations. Built strong leadership, problem-solving, and organizational skills.
Tools & Platforms:
- Property Management & STR Tools: Airbnb, VRBO, Hospitable, Turno, Ezcare, Hostfully, Lodgix, Furnished Finder, Peerspace, Beyond Pricing
- Business & Productivity Tools: Google Workspace, Slack, Airtable, Notion
- CRM / Marketing Tools: Basic knowledge of HubSpot
- Creative Tools: Canva, basic photo editing (AI tools), and video editing
I may not claim to know everything, but I’m always eager to learn and improve. My goal is to provide reliable support, help businesses run more efficiently, and contribute to positive client and guest experiences.
