Aside from my 9 years of BPO experience, I have spent the past 4 years working as a Virtual Assistant, including 2 years managing e-commerce accounts. Which is handling customer inquiries, processing and tracking orders, responding to emails and messages, assisting with product concerns, managing order updates and cancellations, and providing general administrative support.
Then 2 years of experience. In car insurance industry as an Underwriter Assistant with a strong focus on sales and customer service. My responsibilities included handling inbound and outbound calls, gathering customer information, preparing auto insurance quotes, explaining coverage options, comparing rates from different carriers, following up with leads, responding to customers through phone, email, and text, and assisting customers throughout the sales process.
Verified
