Hi, my name is April Mae Costas.
I provide full-service support for short-term rental operations, helping hosts and property managers scale their business without getting stuck in day-to-day operations.
My work covers end-to-end management support. I handle VA team management, including hiring, training, coaching, and supervision, so you don’t have to worry about performance or turnover. I also create training systems and SOPs, build knowledge bases, and document workflows to ensure smooth onboarding and consistent operations.
On the operations side, I coordinate vendors and contractors for maintenance and cleaning, manage scheduling and dispatching, and make sure everything runs smoothly across your properties.
I also take care of listing and calendar management, including optimization, pricing support, and syncing across platforms like Airbnb, VRBO, and -----------.
Most importantly, I manage guest communication and support—from inbox handling and complaint resolution to review management, refunds, and reimbursements—always with the goal of maintaining a 5-star guest experience.
My role is simple: I run the operations so you can focus on growth.
Thank you, and I look forward to connecting.
