Highly adaptable and detail-oriented Customer Service Professional with nearly 4 years of experience across e-commerce, banking, and roadside assistance sectors. Proven track record in handling complex inquiries, managing accounts, processing refunds, and navigating various CRM and communication tools like HubSpot, Google Workspace, and Zoom. Graduated Cum Laude with a B.S. in Business Administration (Financial Management), combining strong communication skills with analytical expertise to deliver exceptional support under pressure.
