Marketplace Operations Manager | E-Commerce Operations Assistant | Account Manager

Results-driven E-commerce Operations & Supply Chain Specialist with over 15 years of diverse experience across international retail markets (UK, USA, Australia) and educational leadership. Proven expertise in managing end-to-end order lifecycles for high-volume dropship and FBA models. Expert in navigating complex marketplace ecosystems including with a strong technical command of ERP systems, logistics platforms, and CRM tools. Transitioned from a decade-long career in Training and Development, bringing unique strengths in curriculum design, ISO internal auditing, and process documentation to the corporate sector.

Skill set:
Order Management & Fulfillment: Multi-Channel Order Processing, ERP/System Management, Quality Assurance

Supply Chain & Logistics Coordination: Warehouse Liaison, Shipment Orchestration, Shipping Documentation

Tracking & Data Maintenance: Logistics Tracking and Data Accuracy, Label Creation

Customer Service: Billing and Invoicing, Customer Support, Helpdesk Management, Issue Resolution & Claims

Marketplace and Retail Management: Inventory, Product Listing Optimization, Project Management, Vendor Setup

Digital Marketing: Email Marketing, Graphic Design, Basic SEO, A+ Content, Newsletter Creation

Office Administration: Email Management, Calendar Management, Arranging Meetings, File Management

Finance Support: Bookkeeping, Cost Models, End-of-Month Reports, Quote Sheets

Business Development: Lead Generation, Appointment Setting, Client Relationship Management

Human Resources: Employee and Trainee Engagement, Event Planning

Training & Development: Curriculum Development, Competency Assessment, Mentorship & Coaching

DIGITAL ASSETS:

Order Fulfillment and ERP Systems: Amazon Seller Central, Mirakl Seller Portal, Vendor Portal, eBay Selling Hub, Prima

Logistics and TMS: FedEx Ship Manager, TMS Solutions, Connex, Royal Mail Click & Drop

CRM System: Zendesk

Accounting: QuickBooks, Xero

Sales and Marketing Automation: HubSpot, -----------, Mailchimp

Team Collaboration & Communication: Zoiper, Slack, Zoom

Graphic Design: Canva Office Productivity Suite: Google Workspace, Microsoft 365