I am an IT System Support professional with a strong passion for automation, focused on improving efficiency and reducing repetitive tasks. Currently, I work in a manufacturing environment where I manage databases, provide both internal and external production support, and oversee workflows and forms. I utilize Jira for project management, ticketing, and tracking, while also testing and supporting in-house developed systems to ensure smooth operation. My goal is to leverage automation to streamline processes, optimize system performance, and enhance productivity across various IT functions.
