Results driven eCommerce Customer experience with years of proven success delivering high-impact chat and email support across eCommerce. Expert in Shopify and Gorgias workflows. Strong expertise in converting leads into qualified sales opportunities through effective discovery, needs analysis and solution positioning. Skilled in managing multi0channel communication (chat, email and phone)
I was also in BPO industry for 3 years providing excellent customer service for US based customers delivering excellent customer experience at every touchpoint to build trust and brand credibility and engage prospects to understand their needs, pain points and buying intent.
