Technical Support Specialist | Telecom & Broadband | Netflix Chat Support | Hyatt Hotels Reservation | Level 1 & 2 Support | Remote / WFH

Technical Support Specialist with over 3 years of Level 1 & 2 technical support, 1 year 7 months of customer service, and nearly 2 years of Virtual Assistant / Paralegal experience. Experienced in telecom, broadband, streaming platforms, and hotel reservations. Skilled in coordinating with technicians, managing cases, and communicating with customers via phone, email, and chat. Proficient in CRM systems and highly experienced in remote / WFH roles..